Shipping Policy

Thank you for shopping at Plonque Market. We strive to ensure that your products reach you in a timely and secure manner. This Shipping Policy outlines how we handle shipping, delivery times, and related information for orders placed on our website.

  1. Shipping Destinations

Plonque Market ships to various locations within the United States and internationally. Our shipping options and delivery times are tailored to your location to ensure a smooth delivery experience.

  1. Delivery Times

United States:

  • Standard Shipping:
    • Delivery Time: Within 15 business days
    • Applicable Locations: All U.S. states except New York and New Jersey
  • Expedited Shipping for New York and New Jersey:
    • Delivery Time: Within 8 business days
    • Applicable Locations: New York and New Jersey

International:

  • Standard International Shipping:
    • Delivery Time: Within 20 business days
    • Applicable Locations: Countries outside the U.S., including Haiti

Please note that delivery times are estimated and may vary due to factors beyond our control, such as customs processing, weather conditions, or logistical delays.

  1. Shipping Costs

Shipping costs are calculated based on the weight of your order, the destination, and the shipping method selected. You can view the total shipping cost at checkout before completing your purchase.

Domestic Shipping (U.S.):

  • Standard Shipping: Calculated at checkout
  • Expedited Shipping (New York and New Jersey): Calculated at checkout

International Shipping:

  • Standard International Shipping: Calculated at checkout
  1. Order Processing Time

All orders are processed within 1-3 business days after payment confirmation. Once your order is processed and shipped, you will receive a shipping confirmation email with a tracking number to monitor your shipment’s progress.

  1. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your delivery. If you do not receive a tracking number within 5 business days of placing your order, please contact us at [[email protected]].

  1. Customs, Duties, and Taxes

For international orders, the recipient is responsible for any customs fees, import duties, taxes, and other related charges that may apply based on the destination country’s regulations. Plonque Market is not responsible for delays caused by customs clearance.

  1. Undeliverable Packages

In the event that a package is returned to us due to an incorrect address, failed delivery attempts, or refusal by the recipient, we will contact you to arrange reshipment. Additional shipping fees may apply for reshipped orders.

  1. Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us immediately at [[email protected]]. We will work with the carrier to resolve the issue and, if necessary, arrange for a replacement or refund.

  1. Shipping Restrictions

Please note that certain products, particularly adult toys and electronics, may be subject to shipping restrictions in some countries. If we are unable to ship a product to your location due to legal or logistical reasons, we will notify you as soon as possible and provide alternative options.

  1. Contact Us

If you have any questions or concerns about our shipping policy, please feel free to reach out to us:

Plonque Market
Email: [[email protected]]
Phone: [Your Contact Number]
Address: [Your Business Address]

Thank you for choosing Plonque Market. We appreciate your business and look forward to delivering your order with care.