Refund and Returns Policy

At Plonque Market, we strive to provide our customers with the best shopping experience. If you are not entirely satisfied with your purchase, we're here to help. This Refund and Returns Policy outlines the terms under which returns, refunds, and exchanges are accepted.

2. Returns

2.1 Conditions for Return

  • Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Time Frame: You have [X days] from the date you received your item to initiate a return. Items returned after this period will not be eligible for a refund or exchange.
  • Non-Returnable Items: Certain items are exempt from being returned. These include:
    • Perishable goods (e.g., food, flowers)
    • Downloadable software products
    • Some health and personal care items
    • Gift cards
    • Custom or personalized orders

2.2 How to Return an Item

  • Initiate Return: To initiate a return, please contact our customer service team at [[email protected]] with your order number and details about the product you would like to return.
  • Shipping: Once your return is approved, you will receive instructions on where to send your item. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

2.3 Return Approval

  • Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approval: If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within [X days].

3. Refunds

3.1 Full Refunds

  • If the item you received is defective, damaged, or not as described, you may be eligible for a full refund.

3.2 Partial Refunds

  • In certain situations, only partial refunds are granted (if applicable):
    • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
    • Any item returned more than [X days] after delivery.

3.3 Refund Processing

  • Processing Time: Refunds are typically processed within [X days] of receipt of the returned item.
  • Notification: Once your refund is processed, we will send you an email confirmation.
  • Credit Card Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, as it may take some time before your refund is officially posted.

4. Exchanges

4.1 Eligibility for Exchange

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [[email protected]].

4.2 Process for Exchanges

  • Shipping for Exchanges: You will be responsible for paying the shipping costs for the exchanged item unless the exchange is due to a defect or error on our part.
  • Time Frame: Please note that the time it may take for your exchanged product to reach you can vary depending on your location.

5. Shipping

5.1 Shipping Costs

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5.2 Lost or Stolen Packages

  • Plonque Market is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Plonque Market will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

6. Contact Us

If you have any questions regarding our Refund and Returns Policy, please contact us at:

Plonque Market
Email: [[email protected]]
Phone: [Your Contact Number]
Address: [Your Business Address]

This policy is effective as of [Date] and is subject to change without notice. Please review this policy periodically for any updates.